Pullman Hai Phong Grand Hotel - Luxury hotel - Frequently Asked Questions

Discover Pullman Hai Phong Grand Hotel in the heart of Hai Phong, Vietnam, perfectly positioned for both business and leisure travellers. Explore our FAQs to learn how we ensure a seamless and memorable stay, with contemporary design, well-appointed facilities, and convenient access to the city’s key attractions and business hubs.

For any further inquiries, please feel free to contact our team directly. We are always here to assist and ensure your stay is smooth and enjoyable

Tel: +84(0) 225 326 6555
Email: Hb4s6-re@accor.com

Reservations & Check-in

 

Q: What are the check-in and check-out times?

A: Guests may check in from 14:00 and are kindly requested to check out by 12:00.

 

Q: How do I get to the hotel from the nearest airport or train station?

A: We are located at No.12 Tran Phu Street, Gia Vien Ward, Hai Phong City, approximately 6.5 km from Cat Bi International Airport and 600 m from Hai Phong Railway Station. You can reach the hotel easily by car or contact our Concierge to arrange a private transfer.

 

Q: Is there an age restriction for booking a room?

A: By law, guests need to be at least 18 or over; anyone under must be accompanied by a parent or legal guardian.

 

Q: Can I arrange a transportation service to local attractions?

A: Yes, our Concierge team can assist in arranging private transportation.

 

Q: Is there 24-hour assistance for arrivals?

A: Our front desk and concierge services are available 24 hours a day.

 

 

Rooms & Accommodation

 

Q: Are pets allowed at the hotel?

A: Pets are not permitted on the hotel premises.

 

Q: Do you offer rooms suitable for families?

A:  Yes, families can enjoy the convenience of connecting rooms, with extra beds available upon request, subject to availability.

 

Q: Can I request extra beds or baby cots?

A: Yes, we provide extra beds and baby cots upon request, subject to availability.

 

Q: Is there a limit to how many guests can stay in a room?

A: Each room can accommodate a maximum of 3 adults, or 2 adults and 2 children under the age of 12.

 

Q: Are the rooms non-smoking?

A: Yes, all rooms and suites in our hotel are entirely non-smoking. Smoking is permitted only on your private balcony with the balcony doors closed.

 

Dining & Unique Experience

 

Q: Are there any dining promotions available at the moment?

A: Yes, you can find the latest promotions and seasonal offers across all restaurants and bars

Q: What are the signature dining venues at the hotel?

A: Our signature dining venues include Mad Cow Wine & Grill, Red Flowers Pavilion, Food Connexion and Up & Above Rooftop Bar. Discover more Restaurant and Bar

 

Q: Do you have Happy Hours in the hotel?

A: Yes, we offer Sunset Free Flow at Up & Above Rooftop Bar from 5:30PM – 8:30PM daily.  Discover more at promotion 

Q: Is room service available?

A: Yes, in-room dining is available daily from 6:00 to 22:30.

 

Q: Can I book a private dinner for a special occasion?

A: Yes, please contact our Concierge team for support.

 

Amenities & Activities

 

Q: What pool facilities are available?

 A: We feature an outdoor infinity pool on level 7, including a kid’s swimming pool.

 

Q: Do you have facilities for children?

A: Yes, we offer a Kids’ Playground on level 3, next to Food Connexion restaurant.

 

Q: Do you offer on-site parking?

 A: Yes, we offer on-site parking in our basement. Please contact our Concierge team for more details.

 

Q: Is there a fitness center at the hotel?

A: Yes, our modern & fully equipped Pullman Power Fitness is located on level 7, open from 6:00 AM to 10:00 PM daily.

 

Q: Do you have a spa at the hotel?

A: Yes, our Oasis Spa & Beauty Salon is located on level 8 and offers a range of relaxing treatments. Discover more at Pullman Wellness

 

Loyalty & Promotions

 

Q: How can I link my ALL – Accor Live Limitless membership?

A:Please provide your loyalty membership details during the booking process or present your card at the front desk during check-in

 

Q: What is the benefit of a ‘Flexible Rate’?

A: Free change/cancellation up to 24 hours before arrival and no prepayment required. Discover Flexible Rate

Q: Does the ‘Advance Saver’ require full payment?

A: Yes. Advance Saver rate typically requires full prepayment at the time of booking to secure the discounted price. Discover Advance Saver

 

Q: What is the ‘Stay Longer, Save More’ promotion?

A: The longer you stay, the greater the savings. Discover more offers

 

Q: Where can I see all current special offers?

A: We invite you to visit our Promotions page on the official website